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Terms and Conditions


ORDER PROCESSING

Making a purchase could not be easier. Just browse our catalogue, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept payment by Visa, Mastercard, and Amex. Our website is secure: all payments are handled through a secure e-commerce system, giving you complete security and peace of mind. All orders will normally be shipped the same or next day although some orders can take a little longer. If an item is not in stock we email or phone you so that you know when to expect it. If you would rather not wait you have the option to cancel the order.

We are happy to accept official orders from institutions or educational establishments such as schools.

PRIVACY

Your name and address are never released to anyone outside Crown House Publishing, but we do occasionally send out mailings on behalf of other groups when we believe the product or service they are offering could be of interest to you. If you do not wish to receive such mailings please indicate in the tick box on the order screen and we will amend our records accordingly.

Please note that cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

RETURN POLICY

We operate a “no quibble” returns policy: you may cancel your order at any time before your order is shipped and up to 7 working days after you receive your order. Any items to be returned should be sent, in mint condition, to the address shown in our invoice. Full refund or credit will be given excluding  postage. You have to pay the return postage. In the unlikely event that you have any complaints please contact Crown House Publishing.

COPYRIGHT

The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of this site are the property of Crown House Publishing, or have been licensed to Crown House Publishing and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties and conventions. Information, logos, titles and internet links accessed, obtained, downloaded or copied by or through Crown House Publishing belong to the purveyors of such information and internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations or treaties.

REVIEWS

All reviews are attributed to the original author. We have the right to remove any comments received which we believe to be abusive or derogatory.