This newly revised inspirational book will show you how to keep your head while others all around you are losing theirs. Jon Lavelle’s recipe for a calmer, more fulfilled and rewarding life is just what is needed in our hectic and pressured world.  Here he shows you how to:

· Win more arguments

· Deal with workplace bullies, irritating, awkward and exasperating people

· Deal effectively with ‘unreasonable’ people and counter their demands in a professional manner

· Take greater control over how you think about situations and events    

· Respond to people and circumstances in ways that leave you laughing with tears, not crying!

· Spot and then control people who manipulate, use verbal tricks or play ‘mind games’   

· Deal decisively with people who exaggerate, make unfair judgements, distort facts, spread rumors, or twist things to suit their own ends

· Build strong, unshakeable confidence in your ability to deal with anything that people and life throw at you

You can only go away after reading this with a smile on your face, and a spring in your step.