Customers, clients, and patients have become much more difficult to deal with. The Great Customer Attitude Shift has happened! Filmed at the 2010 NLP Conference held in London, England, this program
is designed for coaches, trainers, healthcare professionals, sales, and marketing professionals as well as anyone who wants to improve their customers’ experience. Based on the author’s new book,
The Customer is Bothering Me!, this workshop was created for anyone who works with clients, patients, or customers. Highlights include:
--What’s driving the Great Customer Attitude Shift and how to manage it
--What are the Two Power Principles that guide every encounter
--How you can create your own customer philosophy for your customers, clients, or patients to
--Ensure you attract and treat them the way they want to be treated
--Decode how your customers, clients, and patients actually get motivated, think, and make decisions
--Discover if and how your business or practice discourages your customers, clients, or patients
--Use the Customer Tone Chart© to read and impact your customers’ emotions
--Learn how to end every transaction to create positive associations and desire to return
--Design communications based on the hidden motivation triggers to attract more customers
--Discover easy ways to customize your processes to meet each person’s below-conscious needs
This program will allow you to track and manage your customer/client/patient’s motivation shifts and will help you decide the best customer philosophy for your practice or organization.
About the Author: Shelle Rose Charvet is president of Success Strategies, is perhaps best known around the world for her ground-breaking book Words That Change Minds: Mastering the Language of Influence.” It is used as a text book in several university business programs in the U.S. and the UK, as well as at Coach University. It’s currently available in several languages.